Terms of Service

These terms cover your use of HeyChat (heychat.cc), a chat service that lets a business talk with its customers on its own link and on its website. By creating a business or using HeyChat you agree to them.

Your account and business

You sign in with an email and password, or with a Google or Apple account, on the web or in the HeyChat app. The person who creates a business is its first admin and is responsible for the business's account, the people they add to it, and what is said through it. Keep that account secure; anything done while signed in to it is treated as done by you.

An invite link, or its QR code, works once and expires. Whoever opens it first can ask to join, so send it only to the person you mean. Keep invite links and your private calendar link to yourself, and cancel any you no longer need.

Free trial

A new business gets a 30-day free trial that starts when you click “Agree and activate”. No card is needed. A signup code may lengthen the trial or discount later payments, as shown when you sign up.

Plans and billing

• Solo costs $5.95 a month or $65.45 a year for one person. Starter costs $9.95 a month or $109.45 a year for up to 5 people. Restaurant costs $19.95 a month or $219.45 a year for up to 10 people, and only restaurants and food trucks can choose it. Business costs $29.95 a month or $329.45 a year for up to 25. Tax is added on top. Teams over 25: contact us.
• Each plan has monthly limits on automatic answers and translation, reset on your billing date, and limits on attachment storage, the knowledge bank and the number of active automatic answers. Admins see them in the Usage tab. At a limit, the service stops using more until it resets or you change plans. Nothing is deleted: on a smaller plan, the answers over its limit are switched off and new uploads wait until there is room.
• On a paid plan, admins can buy 100,000 translation characters for $5 plus tax, charged right away to your payment method. They are used after the monthly allowance, and unused characters expire at your next billing date.
• Payments are handled by Stripe. We never see or store your full card number.
• You are only charged if you add a payment method. Plans renew automatically each month or year until you cancel in Billing. Upgrading during a period charges the difference for the rest of the period; a smaller plan starts at your next renewal.
• If the trial ends without a payment method, or a payment fails and isn't fixed, your business's team can't reply until it is paid. Customers can still message you, and your conversations are kept.
• Except where the law requires, payments are not refunded.

Online ordering

• Online ordering comes with Restaurant and Business. Customers pay you through your own Stripe account: you are the seller, Stripe's terms and fees apply between you and Stripe, and HeyChat takes no fee on orders. You are responsible for your menu, prices, sales tax, the food and any refunds.

Sales Agent and appointments

• The Sales Agent comes with Starter, Restaurant and Business, and with the trial. It chats with your customers on your behalf using the questions, answers, flows, services and hours you set, books visits into your appointment book, and emails you and your customers about them. You can turn it off at any time, and a team reply in a chat stops it there.
• Its messages are text you wrote or approved, or HeyChat's default wording, which you can change. Check your flows, prices and hours before turning it on: what it tells customers is said by your business.
• You are responsible for the visits customers book, for confirming, moving or cancelling them, and for keeping your hours and busy times up to date. We work to keep the book and any connected Google Calendar in step, but we aren't responsible for a missed, double or wrong booking.
• If your plan loses the Sales Agent, it stops taking new bookings. Your appointment book stays open while visits are still ahead, so you can look after the customers already booked.

Acceptable use

Don't use HeyChat to send spam, to harass anyone, to break the law, or to share content you don't have the right to share. Don't use the Sales Agent or automatic answers to mislead customers about your prices, services or availability. Don't try to get into accounts or data that aren't yours, or disrupt the service. We may suspend a business that does.

HeyChat has no tolerance for objectionable content or abusive users. Report a message or chat, or block someone, from the app or the web. We review every report within 24 hours, and when content breaks these terms we remove the content and the account that posted it.

Your content

Messages, photos and files you and your customers send stay yours, and so do your answers, knowledge, flows and appointments. You give us permission to store, process, translate and display them only to run HeyChat for you.

Ending your account

You can stop using HeyChat at any time. We may end or suspend access for breaking these terms. When a business is deleted, its conversations are deleted with it.

No warranty and limits of liability

HeyChat is provided as is. We work to keep it running and your data safe, but we can't promise it will always be available or error-free. To the extent the law allows, our liability is limited to what you paid us in the 12 months before the claim.

Changes

We may update these terms. If a change matters, we'll tell business admins before it takes effect. Continuing to use HeyChat after that means you accept the new terms.

Contact

Questions? Chat with us at heychat.cc/chat.