Questions, answered

A shared inbox for your customer conversations, where quotes, contracts, photos and translation all live in the same thread.

A few minutes. Sign in with Google, choose your business name, your web address (heychat.cc/your-name) and a brand colour, and pick a template for your kind of business. You can start chatting straight away.

No. Every business gets its own business page at heychat.cc/your-name, with your photos, hours, services and a chat button. Share the link in a text, an email signature, on a business card or on your social profiles. If you do have a website, you can add the chat widget too.

Copy the one-line script from your admin dashboard and paste it into your site. Most website builders have a place for custom code. The widget runs in its own isolated frame, so it will not clash with your site’s design or scripts.

No. Customers chat straight from your website or your HeyChat page, with no download and no sign-up. If they want to pick up the same conversation on another device, they can sign in with Google.

From your admin dashboard, add each person by email as a team member or an admin, or share an invite link or QR code. Someone who joins with a link waits until an admin approves them. Once in, they see the same inbox as everyone else.

Each conversation has an owner: the teammate who replied last, or the bot while it’s answering. A teammate is notified about the conversations they own, ones nobody owns yet, and ones where they’re @mentioned. Nobody is notified about a question the bot answered, and everyone is the moment it can’t. Any teammate can hand a conversation to someone else or let it go.

Everyone on the team can reply to customers and work the contacts list. Admins can also manage the team, edit your business page, get the widget code, manage billing and write your automatic answers.

HeyChat sends push notifications to your browser, on your computer or your phone. On iPhone, add HeyChat to your Home Screen first so notifications come through.

Native apps for iPhone and Android are on the way, expected in December 2026. Until then, HeyChat works in your phone’s browser. Add it to your Home Screen to get notifications.

In your team inbox at heychat.cc/your-name/c. Signing in takes your team straight there, while heychat.cc/your-name stays the public business page your customers see.

Yes. Someone already on one business can be added to another. On a computer, a strip of business logos down the left lets them switch, with a dot on any business with unread messages. On a phone, they tap the logo in the header to switch.

Yes. The search box in the sidebar finds conversations and the messages in them, across your whole business. Click a result to jump straight to that message.

Yes. Customers see your business name and the first name of whoever is typing, like “Acme – Sam is typing”. Your team sees when a customer is typing too, and a green dot shows when they’re online.

Admins can chat with the HeyChat team right from the admin dashboard, and we’ll see which business you’re asking about. Anyone can also message us at heychat.cc/heychat.

heychat.cc/your-name is your public page: your logo, cover photo, gallery, hours, services, contact details and social links, with a chat button in your brand colour. Customers can read about you and start a chat in the same place.

Admins open the Page tab in the admin dashboard to pick a template, upload photos, and set your hours (split shifts included), services, contact details, social links and the words on your chat button. Changes go live right away.

General, Home services, Law & professional, Restaurant & café, Salon & spa, Fitness & studio, Health & dental, Auto repair, Real estate, Shop & boutique, Photo & creative. Each comes with its own layout and sample photos, and your own photos stay when you switch.

No. HeyChat never writes its own replies. It only sends answers your team wrote or approved, word for word, so it cannot invent a price or make a promise you didn’t make.

Only when it is confident a question matches one of your answers or your Knowledge, and nobody from your team is already looking at the conversation. If it isn’t sure, it suggests an answer to your team instead of guessing.

Yes. Paste text from your website, a brochure or your notes into Admin → Knowledge. Links aren’t opened, so paste the text itself. HeyChat turns it into short replies, and nothing is sent until you check them and approve them. When no automatic answer fits a question, HeyChat answers with the closest approved reply, word for word.

Turn on the away message in Admin → Answers. If a customer waits without a reply (3 minutes by default, and you choose how long) and nobody from your team has HeyChat open, HeyChat sends your away message once so they know you’ll get back to them.

Yes. Each answer can be set to send automatically or to only be suggested to your team, and you can switch an answer off at any time.

The conversation goes to your team as normal. HeyChat also collects the questions it couldn’t answer and ranks them by how often they come up, so you know which answer to write next.

Yes. Paste a list where each question starts with Q: and each answer with Ans:, and HeyChat shows every pair before saving it. Already have your answers on a website or in a document? Use the ready-made ChatGPT prompt in the paste panel to turn them into that list.

English for now.

It turns a new chat into a booked appointment. It asks the questions you set, like what the customer needs and the address, offers times you’re free, and takes their name and phone number. The booking lands in your Appointments book, ready for you to confirm.

Starter ($9.95 a month), Restaurant ($19.95 a month) and Business ($29.95 a month). It’s not included in Solo. Your 30-day free trial includes it, so you can try it first.

No. You write every message it sends, and it only offers times that are open in your hours and free in your appointment book.

No. HeyChat has its own appointment book, with a list and a calendar view. If you connect Google Calendar, HeyChat also skips your busy times there and adds each booking to it. You can also subscribe to your appointments from Google, Apple or Outlook Calendar.

Not by default. A new booking holds its time and waits for an admin’s Confirm. Then the customer gets your confirmation in the chat and an email with an add-to-calendar link. Decline it and the time opens up again. If you’d rather book straight away, switch confirming off.

Yes, in the same chat, until a few hours before the visit. Closer than that, the change goes to your team. Your team can also move or cancel any appointment and tell the customer in the chat.

A reply from anyone on your team stops the Sales Agent in that chat. It also hands the chat to your team if the customer asks for a person, sounds upset, or isn’t understood twice, and shows your team everything they’ve answered so far.

Each person picks their own language. Every message shows up translated into the reader’s language, with the original kept above it so nothing gets lost. You write in your language and your customer reads it in theirs.

English, Español, Français, Tiếng Việt, Deutsch, 简体中文, 繁體中文, ไทย, 한국어.

Send a line-item contract right in the conversation. Your customer can accept, decline or ask for changes in one tap, and there’s a printable version for your records.

No. Contracts are a feature for agreeing on the work. HeyChat never touches the money and takes no cut.

Yes. Customers and your team can share site photos, PDFs and video links in the thread, so everything about a job stays in one place. Files can be up to 4 MB, and photos are shrunk before they’re sent.

Automatically. When a customer gives their name, email address or phone number in a conversation, HeyChat saves them as a contact with what they asked about. If they come back later with the same email or number, the new conversation is linked to the same contact.

Yes. Mark each contact new, contacted, quoted, won or lost, set a follow-up date and keep notes the whole team can see. Customers never see your contacts list.

Try HeyChat free for 30 days, with everything in Business. After that, Solo is $5.95 a month for one person, Starter $9.95 a month for up to 5, Restaurant $19.95 a month for up to 10 and Business $29.95 a month for up to 25. Every plan has automatic answers, translation and your full history, with monthly limits that grow with the plan. Starter, Restaurant and Business add the Sales Agent, which books appointments from your chats. Restaurant is for restaurants and food trucks, and adds online ordering by chat. Tax is added on top, and paying yearly gets one month free.

Restaurant ($19.95 a month, up to 10 people) and Business ($29.95 a month), for restaurants and food trucks. Customers order and pay in the chat, and the money goes straight to your own Stripe account. HeyChat takes no fee on orders; Stripe charges its usual card fees. Your 30-day free trial includes it.

Yes. 30 days free, with no credit card needed to start.

No. You pay for your team. The customers you talk to are always free.

If you don’t subscribe, your business is paused. Customers can still message you and your team still sees every conversation, but the team can’t reply, and automatic answers and translation stop. Nothing is deleted. Subscribe any time and everything comes back.

Your customers can always message you, and your team always sees every conversation. Once the month’s automatic answers are used, new questions wait for your team as if nothing matched. Once translation is used, your team sees the original text. Monthly limits start again on your billing date, and admins can see where they stand in the Usage tab.

Yes. On a paid plan, an admin can add 100,000 more characters for $5 + tax, as often as you need. They’re used after your monthly allowance and last until your next billing date.

The knowledge bank, the text HeyChat answers from, holds 2,000 characters on Solo, 20,000 on Starter, 20,000 on Restaurant and 200,000 on Business. The answer bank holds 20 on Solo, 100 on Starter, 100 on Restaurant and 1,000 on Business automatic answers switched on at once; switch one off to make room for another. Nothing is deleted if you move to a smaller plan: the earliest answers stay on and you choose again.

Yes. Block a customer from the ⋮ menu on their conversation and they lose access to all of your business’s chats. You can unblock them later from the Blocked list.

Yes. Generate a secret in your admin dashboard and have your server vouch for who a visitor is. The widget then recognises that customer on any device, with no separate sign-in. The secret stays on your server and is never exposed in the browser.

Yes. Every business is its own room with its own team, conversations and contacts. Nothing is shared between businesses.