Website chat for small businesses
Instant answers for your customers. Written by you.
HeyChat answers common questions on your website the moment they’re asked, like your hours, prices and service area, using only answers your team approved. Anything else goes straight to your phone.
30-day free trial · no credit card
Sound familiar?
HeyChat takes the everyday questions off your plate, so you can get back to the work that pays.
Answering the same questions all day
Write each answer once. HeyChat sends it, word for word, every time a customer asks.
How automatic answers workWorried a bot will say the wrong thing
HeyChat only sends answers you approved. When it isn’t sure, it asks your team instead of guessing.
See how you stay in controlMissing customers after hours
A customer asking at 9pm gets an answer at 9pm, and can book a time you’re really free.
Meet the Sales AgentLeads lost in texts and voicemails
Every chat lands in one shared inbox on your phone, and everyone who leaves their details becomes a contact.
See the team inboxAutomatic answers & leads
Answer the 9pm question at 9pm.
Write your common answers once. From then on, HeyChat replies the moment a customer asks, in your words and under your name, and keeps everyone who leaves their details as a lead your team can follow up on.
You curate every answer
With HeyChat, your team writes and approves the answers your customers receive. Our bot sends only those approved answers—word for word—so it can’t invent a price, make a promise, or say something you haven’t approved.
Or paste your website or a brochure, and HeyChat turns it into short replies you check before any are sent.
When HeyChat isn’t confident that a question matches an approved answer, it doesn’t guess. Instead, it suggests the question and a recommended response to your team for review.
Your knowledge. Your answers. Your control.
Win the lead while it’s warm
A customer asking about your hours or service area gets an answer right away, even after hours, before they try your competitor. When nobody’s free, an away message lets them know you’ll be right with them.
Every lead becomes a contact
When a customer gives their name, email or phone number, HeyChat saves them as a contact and what they asked about, linked to every conversation they’ve had with you.
Work your leads to won
Mark each contact new, contacted, quoted, won or lost, set a follow-up date, and keep notes your whole team can see. Overdue follow-ups stand out, so nobody slips through.
Get your day back
Stop retyping the same answers. Your team spends its time on the conversations that need a real person.
Learn what customers really want
Questions HeyChat couldn’t answer are collected and ranked by how often they’re asked, so you always know what to write next.
Live demo
Try it yourself.
Open a real website with HeyChat on it and chat as a customer. It works best on your phone.
Sales Agent
Titan Roofing
A roofer’s website. Ask about storm damage and the Sales Agent answers, then books a free estimate.
Things to try
- Report storm damage
- Book a free estimate
Restaurant ordering
Bangkok Palace
A Thai restaurant’s website. Order from the menu and pay right in the chat. No real card is charged.
Things to try
- Order pad thai
- Pay with a pretend card
Hotel front desk
Harborview Hotel
A seaside hotel’s website. Ask about the pool, breakfast or EV charging and get an answer right away, then ask for a room.
Things to try
- Ask about the pool
- New Year’s Eve package
Website chat widget
Be there when a customer is ready to ask.
Add one small script to your website. Visitors can start a conversation from a familiar chat bubble, without leaving your site or creating an account.
Paste this once
<script async src="https://heychat.cc/widget.js" data-business="your-business"></script>- Runs in an isolated iframe, so it will not conflict with your site.
- Keeps each visitor’s conversation in your team inbox.
- Shows your logo and name, and works on desktop and mobile.
- Customers can sign in with Google to pick up the chat on another device.
Sales Agent
From first message to booked appointment.
The Sales Agent asks your questions, offers times you’re really free and takes the customer’s name and phone number, so a lead turns into a visit on your calendar, even at 9pm.
Included with Starter ($9.95/mo), Restaurant ($19.95/mo) and Business ($29.95/mo)
Your questions, your words
List the questions you ask every new customer, like what they need, the kind of job and the address. Customers answer with one tap or in their own words. You write every message it sends, so it never makes up a price, a promise or a time.
Only times you’re really free
Set your hours, your time zone, how long a visit takes and how much notice you need. It skips days off, blocked time and other bookings, so two customers can never get the same slot. Connect Google Calendar if you like, and it skips your busy times there too.
You confirm every booking
A new booking holds its time and waits for your Confirm before the customer is told. Confirm and they get your message in the chat and an email with an add-to-calendar link. Prefer to book straight away? Switch confirming off.
An appointment book for the team
See every visit in a list or on a calendar, colored by status, with a count of bookings waiting on you. Move, cancel or block out time on the web or your phone, and get a calendar invite by email for each change.
Customers change plans in the chat
A customer can reschedule or cancel from the same conversation, and the time they free up opens again. Close to the visit, the change comes to your team instead.
A person steps in when it matters
The moment someone on your team replies, the Sales Agent steps back. If a customer is upset, asks for a person or isn’t understood twice, it hands the chat to your team with everything they’ve answered so far.
How it works
- 01
Add one small script
Paste your business’s HeyChat snippet into your website. The chat bubble is ready wherever customers browse.
- 02
Customers start a thread
They can ask for a quote or attach site photos without an account, right from your website.
- 03
Your team takes it from there
Reply together, send a line-item contract, and keep the entire conversation in one place.
Your chat link
Your chat link is your business number.
Share heychat.cc/your-name the way you’d share a phone number. It’s how customers reach you directly, any time.
One link, like a phone number
Every business gets its own address at heychat.cc/your-name. Customers tap it and start a conversation with your team — no app to download, no account to create.
Share it as a QR code
Download your QR code and print it on signs, flyers, invoices or your van. Customers scan with their phone camera and they’re chatting with you in seconds.
Put it everywhere you’d put your number
Business cards, email signatures, social profiles, Google listings and texts. Every message lands in the same team inbox.
Restaurants
Take orders right in the chat.
Customers order and pay from your website’s chat, with no app to download. Your kitchen gets the ticket, and the customer hears when it’s ready.
- Your menu, with options like protein, spice level and rice
- Pickup times from your own hours
- Card payments straight into your own Stripe account
- Tickets printed in the kitchen
- An Orders page on the web and on your phone
1. The chat on your own website
Bangkok Palace
Thai kitchen · Pickup
💬 Chat
🍜 Order food
Your team
One inbox your whole team works from.
Your whole team sees every conversation, with the full history. Anyone can jump in and respond, so customers get help without waiting for the right person.
Everyone sees the conversation
Your whole team sees the same threads, with every message, photo and quote that came before. No digging through emails. No asking colleagues what was said. You can even see when a customer is online right now.
Anyone can help answer
Whoever is free right now can reply, and bring in a teammate with an @mention when a question needs them. Your customer just gets an answer, and your team sees “Read” under your reply once they’ve seen it.
Contacts are shared, not stuck in someone’s phone
Every customer who leaves their name, email or phone number becomes a contact your team can see, with what they asked about and every conversation they’ve had with you.
Everyone sees where each lead stands
New, contacted, quoted, won or lost, with follow-up dates and notes the whole team shares. A badge shows how many follow-ups are due today, so anyone can see what a customer is waiting on and what happens next.
Every conversation has an owner
The teammate who replies takes it, and the inbox sorts threads into Unclaimed, Bot, yours and each teammate’s. Hand a conversation to someone else in one tap. Once a conversation has an owner, only the owner is notified (plus anyone you @mention), so the rest of the team isn’t buzzed for every message.
Bring people in with a link
Share an invite link or a QR code to add a teammate, who joins once an admin approves, or to bring a customer straight into a conversation. Each link works once, and you can cancel any you haven’t used.
Everything in one thread
Threaded replies
Reply to a specific message and keep sub-topics clear in a busy thread.
In-chat contracts
Line-item quotes with Accept, Decline, or Request changes — and a printable version.
Kitchen rewire
3 line items$1,840
Real translation
Every message shown in the reader’s language, with the original kept above it.
Photos & documents
Drag in site photos, PDFs, and video links. Everything stays in one place.
Notifications on your phone
Add HeyChat to your Home Screen and get notified the moment a customer messages.
Maria Lopez
Do you work on Saturdays?
Website chat widget
A small, isolated chat bubble your customers can use without leaving your website.
Coming soon · Expected December 2026
HeyChat for iPhone and Android.
Native apps are on the way, so your team can answer customers from anywhere, not just from a desk.
- Instant notifications the moment a customer writes
- Send photos and quotes straight from your camera
- The same shared inbox and contacts as your team
Until then, HeyChat works in your phone’s browser. Add it to your Home Screen to get notifications.
Simple pricing
Free for 30 days
Plans from $5.95/mo + tax, for one person up to teams of 25.
Try everything in Business first, no card needed.
Ready to get started?
Create your business and start chatting in minutes. 30-day free trial, no card.
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